A Method for Determining Importance Degree of Customer Requirements in Software Quality Function Deployment

Abstract

A method based on Fuzzy Analytic Hierarchy Process was provided to determine customer requirements in this study, and the importance degree was analyzed by using trapezoid fuzzy function. The method overcame the impact on subjective judgments & preference, and caused decision-making more reasonable. Finally, the effectiveness and practicality of the method was verified by the example of fetching customer requirement in the process of software project development.